At a thermal power plant
How Mela improved collaboration and saved 130 man-hours every week
|“Before Mela, we spent ages trying to align everybody and also to write status sheets every day; with Mela we work collaboratively with our team on a single platform and with instant reports”.|
A major pain for Daniela, a maintenance supervisor at a thermal power plant in Italy, was to collect all pieces of information related to a task and to collate them into one report. “I used to spend more time collecting and processing paper documents about the task than actually working”, she says.
Once a task was completed, Daniela had to go back to the office, type all information from paper to the computer, download photos from cameras, and then collate everything into a Word document which she would finally email to her manager. She used to call it, with sarcasm, “The ‘happy’ 45 minutes after a day of work.”
With Mela none of this is necessary anymore. Mela does the job for Daniela on the field, and all details are easily retrievable without any additional effort or time back in the office. “If you think about the huge number of tasks we have every week that involve my team and contractors”, Daniela continues, “the savings are huge”. The plant where Daniela works has 35 maintenance supervisors, and each of them had similar frustrations as Daniela’s. Now it is 130 man-hours saved every week!
Coordinating so many different parties requires a lot of effort. Daniela went on to describe the issues about the whole process: “A lot of information needs to be shared with several people to ensure the right decisions are made. Doing it on paper made the process slow and ineffective. We also used other communication tools like Whatsapp, SMS and other instant messaging apps, but most of the information was lost and it was very difficult to archive it.”
Today, Daniela’s team uses Mela to coordinate everyone’s work directly in the field. Her team and contractors work on Mela as a single unit without losing time between the field and their offices. With Mela, everyone on site becomes an active part of the process: while performing the work they collect important information, photos and voice messages in seconds and thereby align all their stakeholders in real time, including managers.
“Before adopting Mela”, she explains “I used to spend hours on the phone with my managers to brief them. Now they are informed automatically!” Managers also use Mela to analyse safety risks and track work progress. This way, they avoid the additional paperwork for safety evaluation and quality reports that they needed to produce in the past.
“It is all about changing perspective about work execution and documentation”, Daniela concludes, “Before Mela, we spent ages trying to align everybody and also to write status sheets every day; with Mela we work collaboratively with our team on a single platform and with instant reports”.